FREQUENTLY ASKED QUESTIONS

SHIPPING

How do I know if my order has been shipped?

When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within: 2-5 business days after the order has been placed. The e-mail will contain shipment details and your tracking number. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. Note: Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the shipping service has not scanned the package. Please allow up to 3-7 business days (USA) for your order to arrive after you received the tracking number. If this time has passed, and your order has not been delivered, please email us at info@LaurenSimoneCollection.com

I received my tracking number after normal business hours, how does this impact my shipping?

At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day.

I have not received my shipping information

If you have not received an email with your tracking number after 5 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.

Does Lauren Simone Collection Worldwide?

At this time, Lauren Simone Collection does not ship internationally.

RETURN POLICY

What is your Return - Exchange policy?

We happily will extend an exchange for any product(s) purchased for an equal value product(s) within 7 days of confirmed delivery; however, we do not accept returns, for any reason. Lauren Simone Collection LSC reserves the right to refuse all unauthorized returns. By placing the order, you agree to our return policy and terms and conditions. We take pride in our brand and what to provide optimal customer service, so please contact us to discuss any issues. We can be contacted at info@LaurenSimone Collection.com or (404) 330-9890 for any other questions or concerns. A representative will respond within 24-48 hours.

ORDER PROCESSING

How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday from 10a-4p excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 24-48 hours after receipt. Longer delays may apply depending on volume and time of year.

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions, please feel free to contact info@LaurenSimoneCollection.com or (404) 330-9890.

What if my order is incorrect or is missing an item?

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations, we want to do everything we can to fix the error as quickly as possible. You must provide a photo of the damaged item along with the order number. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.

Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases, the turnaround time is within 14 days. The customer service representative will let you know what we can do and the expected time frame for you to receive your order. If your product(s) is no longer in stock, we will make every effort to satisfy your order.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or an incorrect item sent in shipping, please contact us within 24 hours from the confirmed date of delivery. If you do not contact us within 24 hours, Lauren Simone Collection will not be responsible for the damaged product(s) and no recourse will be available.

*We reserve the right not to accept certain damaged items. We have no control of the weather.

After my order is submitted, can I make changes to it or cancel it?

We will attempt to make the change to your order within the same day that your order is received. If we are unable to modify your change, please contact us at info@LaurenSimoneCollection.com or (404) 330-9890 to initiate an exchange within 7 days of confirmed delivery.

PAYMENT INFORMATION

What Payment Methods Are Accepted

We accept payments via Master Card, Visa, Discover, American Express credit cards and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure that your billing and shipping address match your card to avoid delays. **Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow shipping your order until they verify your payment has cleared.

PRODUCT INFORMATION

Are the color shades exactly what is shown online?

We attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colors differently. All items are photos taken of the actual item and are not digitally made, graphics or Photoshopped. Try setting your monitor to a resolution of 1024 x 768 or higher (1280 x 800, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Safari, Google Chrome, Firefox, or Internet Explorer 8.0 or higher and a minimum monitor resolution of 1024 x 768. Please feel free to email us at hello@LaurenSimoneCollection.com with questions about specific colors, and we'll be happy to provide you with any additional description that is available prior to making your purchase.

ADDITIONAL INFORMATION

Disclaimer

We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the canceled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Prices and products are subject to change at any time.

Text Marketing & Notifications

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link that is located within any of our messages. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us for more information.